I woke up around 7am today, then remembered that I only need to be in the office around 11am so I booted up the PC and went directly to Speedtest.net. I was pleased with the report:
I guess they have changed last night our "rights". Anyway, leadtime from the day we filed our formal complaint until today is 6 days. I hope everything will be alright with our connection in the coming weeks as their "leadtime" is really poor.